Shipping Policy

Last updated: 16 September 2026

Cut Deep Stay Sharp products are made especially for you and fulfilled by our print-on-demand production partner, Printful. This means your product is printed after your order is placed rather than being taken from pre-printed stock.

Order processing and fulfilment

Orders normally take approximately 2–5 business days to be produced and prepared for dispatch.

Business days do not include weekends or UK bank holidays. During busy periods, product launches, seasonal events or circumstances outside our reasonable control, fulfilment may take longer.

Once your order has been dispatched, you will receive a confirmation email containing any available tracking information.

Estimated UK delivery times

For UK orders, estimated delivery is normally:

5–12 business days from the date your order is placed.

This estimate includes both production and shipping time. Delivery dates are estimates rather than guaranteed dates.

Unless a different delivery period has been agreed with you, we will deliver your order within 30 days of accepting it.

International delivery

International delivery times depend on the destination, product availability, fulfilment location and selected delivery service.

International orders will normally arrive within approximately:

7–25 business days from the date your order is placed.

Some destinations may take longer because of customs processing, local postal services or circumstances outside our reasonable control.

Shipping charges

Shipping charges are calculated and displayed during checkout before you complete your purchase.

Shipping costs may vary depending on:

• The delivery destination

• The products ordered

• The number of products

• The fulfilment location

• Whether products need to be sent separately

Split shipments

Products in the same order may occasionally be produced at different Printful facilities or require different packaging. Your order may therefore arrive in more than one parcel and on different dates.

If this happens, you may receive separate dispatch confirmations or tracking numbers.

Customs charges and import taxes

Orders delivered outside the United Kingdom may be subject to customs duties, import taxes or handling charges imposed by the destination country.

Where these charges are not collected during checkout, the customer is responsible for paying them. We cannot control or predict charges imposed by customs authorities.

Delivery addresses

Please check that your delivery address is complete and accurate before placing your order.

If you notice an error, contact us immediately at info@cutdeepstaysharp.com. We will try to correct the address before production or dispatch, but changes cannot be guaranteed once an order has entered fulfilment.

We may need to charge additional delivery or replacement costs if an order cannot be delivered because an incorrect or incomplete address was supplied.

This does not affect your rights where a delivery problem was caused by us or the delivery carrier.

Delayed orders

Tracking information may take time to update after dispatch.

If the estimated delivery date has passed, please:

• Check the tracking information

• Check that the delivery address is correct

• Look for an attempted-delivery notice

• Check with other members of your household or neighbours

• Contact your local delivery office

If your order still has not arrived, contact us at info@cutdeepstaysharp.com with your name and order number. We will investigate the delivery with Printful and the carrier.

Lost, damaged or incorrect orders

Please contact us as soon as reasonably possible if:

• Your parcel appears to be lost

• Your order arrives damaged

• You receive an incorrect product

• Your order has a manufacturing or printing fault

Email info@cutdeepstaysharp.com with your order number, a description of the problem and clear photographs where appropriate.

We will investigate and, where applicable, arrange a replacement, repair or refund. Your statutory rights are not affected.

Ownership and delivery responsibility

We remain responsible for your order until it has been delivered to you or to a person identified by you to receive it.

If you nominate a safe place, neighbour or another person to receive the parcel, delivery to that nominated location or person may be treated as completed delivery.

Cancellations and returns

Please read our Refund Policy for information about cancellations, returns, faulty products and refunds.

Because products are printed after an order is placed, cancelling an order before dispatch may not always stop production. However, this does not remove any cancellation or return rights you have under applicable consumer law.

Contact details

Cut Deep Stay Sharp
Maverick Hair Studio
Bank Chambers, The Square
Angmering, West Sussex
BN16 4EA
United Kingdom

Email: info@cutdeepstaysharp.com
Telephone: 07950 736239